Welcome to M SUITE BARBERSHOP

Please read the following information regarding online booking and healthy space guidelines.

Online Booking Cancellation Policies

We know things come up, and schedules can change unexpectedly. To help us serve everyone better, we kindly ask for timely communication, if you need to adjust your appointment after the 24-hour mark of your scheduled time. This allows for scheduling to run smoothly.

24-Hour Cancellation Policy Applies to All Appointments

Clients must cancel or reschedule at least 24 hours in advance to avoid forfeiting the session.

Weekly Memberships

•    One reschedule per month is allowed if requested at least 24 hours in advance.

•    Reschedules must stay within the same 7-day week (Monday–Sunday), subject to availability.

•    No-shows or late cancellations (less than 24 hours notice) forfeit that session.

•    Additional missed appointments cannot be “rolled over” or refunded.

Biweekly Memberships

•    One reschedule per billing cycle (every 2 weeks) allowed with 24-hour notice.

•    Reschedule must be completed within the same 2-week window.

•    Late cancellations or no-shows = appointment forfeited.

3–4 Week Memberships

•    One reschedule per 4-week cycle, with 24 hours’ notice.

•    Missed or late cancellations = forfeiture, no makeup session.

Non-Member (Pay-Per-Visit) Policy

•    24-hour cancellation required.

•    Late cancellations (less than 24 hour notice) = 50% fee of the scheduled service.

•    No-shows = 100% fee.

Healthy Space Guidelines

As we continue to keep each other safe during these visits, M Suite Barbershop requests the following… Anyone with symptoms of ANY contagious illness must reschedule. Mask are not required for service. Only clients who are being serviced may enter the suite, 3 people maximum, space is limited.

For your safety and the safety of all clients, we cannot perform services if you have:

• Open wounds, cuts, or sores in the service area

• Signs of infection (redness, swelling, pus, spreading bumps)

• Contagious skin conditions such as ringworm, lice, or untreated folliculitis

If we notice any of these conditions, we will:

• Pause your service

• Recommend that you visit a licensed medical provider for evaluation and treatment

Once it’s healed and cleared, we’ll be happy to welcome you back!

Thank you for understanding and helping us maintain a safe, healthy environment for everyone.