Welcome to M SUITE BARBERSHOP

Please read the following information regarding online booking and healthy space guidelines.

Online Booking Cancellation Policies

We know things come up, and schedules can change unexpectedly. To help us serve everyone better, we kindly ask for timely communication, if you need to adjust your appointment after the 24-hour mark of your scheduled time. This allows for scheduling to run smoothly.

Cancellation Policy Applies to All Appointments

Clients must cancel or reschedule at least 24 hours in advance to avoid forfeiting the session.

Tier 1 - Weekly Memberships

•    One complementary reschedule per month.

•    Reschedules must stay within the same 7-day week (Monday–Sunday), subject to availability.

•    No-show or second late cancellation (under 24 hours) forfeit that session.

•    Additional missed appointments cannot be “rolled over” or refunded.

Tier 2 - Biweekly Memberships

•    One complementary reschedule per billing cycle (every 2 weeks).

•    Reschedule must be completed within the same 2-week window.

•    Second late cancellation or no-show = appointment forfeited.

Tier 3 – Monthly Memberships or Packages

•    One complementary reschedule per month, or for package plans.

•    Missed or second late cancellation = forfeiture, no makeup session.

Individual Appointments Policy

•    24-hour cancellation notice required.

•    Late cancellations (under 24 hours notice) = 50% fee of the scheduled service fee.

•    No-shows = 100% fee.

Healthy Space Guidelines

As we continue to keep each other safe during these visits, M Suite Barbershop requests the following; Anyone with symptoms of ANY contagious illness must reschedule. Mask are not required for service. Only clients who are being serviced may enter the suite, 3 people maximum, space is limited.

For your safety and the safety of all clients, we cannot perform services if you have:

• Open wounds, cuts, or sores in the service area

• Signs of infection (redness, swelling, pus, spreading bumps)

• Contagious skin conditions such as ringworm, lice, or untreated folliculitis

If we notice any of these conditions, we will:

• Pause your service

• Recommend that you visit a licensed medical provider for evaluation and treatment

Once it’s healed and cleared, we’ll be happy to welcome you back!

Thank you for understanding and helping us maintain a safe, healthy environment for everyone.